Terms of Use

These Terms of Use ("Terms") constitute a legally binding agreement between you ("Learner", "User", or "you") and MindverseAI ("we", "our", or "us") - an IT training and technology learning platform operated from Jaipur, Rajasthan, India.

These Terms govern your use of the MindverseAI website, enrollment in classroom or online training programs, participation in internship programs, and use of any learning materials, resources, or services provided by us.

By registering for a demo session, submitting an enrollment form, making a payment, or accessing any MindverseAI resource, you confirm that:

• You are at least 16 years of age, or have parental/guardian consent.
• You have read, understood, and agree to these Terms in full.
• The information you have provided during registration is accurate and complete.
• You accept our Privacy Policy as part of your agreement with us.

Registration Process

Enrollment Conditions

• Enrollment is confirmed only after payment is received. A submitted form without payment does not reserve a seat.
• Batch sizes are limited. Seats are allocated on a first-come, first-served basis.
• MindverseAI reserves the right to refuse enrollment if the learner does not meet the stated prerequisites for a program.
• Learners must provide accurate identification documents during enrollment. Misrepresentation of identity may result in cancellation of enrollment without refund.
• Enrollment for a specific batch does not guarantee availability of the exact same trainer for the entire program, as trainers may be changed due to operational requirements with prior notice.

Course fees are communicated during the counselling session and may vary based on the program selected, batch type, and any applicable discounts. All fees are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Payment Structure

Payment Methods

• UPI (GPay, PhonePe, Paytm, or direct UPI ID)
• Bank Transfer / NEFT / IMPS
• Cash payment at the MindverseAI office (receipt will be issued)
• Debit/Credit card (where available via payment gateway)

Payment Schedule (Installments)

• If paying in installments, a schedule will be agreed upon at the time of enrollment and confirmed in writing.
• Failure to pay an installment on the agreed date may result in temporary suspension of access to sessions and materials.
• Access is restored once the pending dues are cleared. Missed sessions during suspension will not be rescheduled as make-up sessions unless at trainer discretion.

We understand that circumstances can change. Our refund policy is designed to be fair to both learners and MindverseAI.

Learner-Initiated Cancellation

MindverseAI-Initiated Cancellation

• If MindverseAI cancels a batch before it begins, a full refund of all fees paid will be issued within 10 business days.
• If a batch is discontinued mid-program due to reasons within MindverseAI's control, learners will receive either a pro-rated refund or equivalent credit for a future batch.
• In the event of trainer unavailability, MindverseAI will arrange a replacement trainer. This does not constitute grounds for a refund.

How to Request a Refund

• Submit a refund request in writing via email to info@mindverseai.in with subject line "Refund Request - [Your Name] - [Course Name]".
• Include your enrollment details, payment reference, and reason for cancellation.
• Approved refunds will be processed within 10-15 business days to the original payment method.

Program Delivery

• Training programs are delivered as instructor-led classroom sessions and/or online sessions (as confirmed at enrollment).
• Session schedules, batch timings, and program duration are communicated at enrollment. Minor adjustments may be made to accommodate operational needs.
• MindverseAI reserves the right to modify, update, or replace course content to keep it aligned with current industry standards and technology updates.

Session Recordings & Materials

• Session recordings (where provided) are for the exclusive use of enrolled learners of that specific batch only.
• Recordings, notes, slides, and materials must not be shared with non-enrolled individuals or distributed publicly.
• Access to recordings is provided for the duration of the program and up to 30 days post-completion. Extended access is at MindverseAI's discretion.

Rescheduling & Holidays

• Sessions may be rescheduled due to national/regional holidays, trainer unavailability, or technical issues. Learners will be notified with at least 24 hours' advance notice where possible.
• Rescheduled sessions are not grounds for a refund claim.
• MindverseAI does not observe fixed holidays. Batch schedules are communicated individually.

Assignments & Projects

• Assignments and projects are a mandatory part of the learning process. Failure to submit assignments may affect certification eligibility.
• All submitted work must be original. Plagiarism or copying from other learners or public sources without credit is prohibited and may result in disqualification from the certification process.

Attendance Requirements

• A minimum of 70% attendance is required to be eligible for a training completion certificate.
• Attendance is tracked per session. Joining late or leaving early may count as partial attendance at trainer discretion.
• Learners who miss sessions due to medical or personal emergencies may request a session catch-up with prior communication. Make-up sessions are subject to trainer availability.

Certification Eligibility

• A MindverseAI training completion certificate is issued to learners who meet all of the following conditions:

Certificate Details

• Certificates are issued in digital format (PDF) within 7-10 business days of program completion.
• Physical certificates can be issued on request, with applicable printing and courier charges.
• The certificate will state the learner's name (as provided during enrollment), program name, duration, and date of completion.
• MindverseAI certificates are training completion certificates. They are not government-recognised diplomas or university degrees.

MindverseAI offers structured internship programs to eligible learners as an extension of the training program. The internship is designed to provide practical, project-based experience in real-world IT environments.

Eligibility for Internship

Internship Structure

• Duration: Internship programs are typically 4 to 12 weeks in duration, depending on the technology domain and project complexity.
• Mode: Internships may be conducted in-office (Jaipur), remotely, or in a hybrid format, as communicated at the time of selection.
• Format: Interns work on real-world or simulated project tasks under the supervision of a senior trainer or technical mentor.
• Weekly Commitment: Interns are expected to dedicate a minimum agreed number of hours per week to project work and team interactions.

Internship Conditions

• Internship availability is subject to current project requirements and trainer capacity. Completing the training does not guarantee internship selection.
• The internship is primarily a learning and practical experience program. It does not constitute employment or entitle the intern to any salary, remuneration, or employee benefits unless explicitly agreed in writing.
• Interns must maintain confidentiality regarding any internal systems, project data, or proprietary processes they encounter during the internship.
• Interns are expected to follow MindverseAI's code of conduct, communication guidelines, and technical standards.
• MindverseAI reserves the right to terminate an internship in cases of misconduct, consistent underperformance, or dishonesty, without obligation to issue an internship certificate.

Internship Certificate

• An internship completion certificate is issued to interns who successfully complete the internship duration and deliverables.
• The certificate mentions the intern's name, technology domain, duration, and role/project worked on.
• Certificates will not be issued if the intern exits before completing the agreed duration without prior written approval.

Internship Fees

• Some structured internship programs may carry a separate nominal program fee, which will be clearly communicated before enrollment into the internship.
• Internship fees, once paid, are non-refundable.
• Where the internship is offered as part of a bundled training + internship program, the overall fee structure will be provided at the time of counselling.

All learners are expected to maintain a respectful, professional, and collaborative learning environment. The following rules apply to all training sessions, internship programs, and communications with MindverseAI.

Expected Behaviour

• Treat trainers, fellow learners, and MindverseAI staff with respect and courtesy at all times.
• Be punctual for sessions. Repeated late joining may be noted and may affect attendance records.
• Actively participate in sessions, labs, and projects. Passive enrollment without engagement does not fulfil program requirements.
• Maintain the confidentiality of other learners' personal information shared in group environments.
• Communicate genuinely and honestly with trainers and the admin team regarding any issues, concerns, or requests.

Prohibited Actions

• Recording sessions without explicit written permission from MindverseAI.
• Sharing session recordings, course materials, notes, or project files with non-enrolled individuals or on public platforms.
• Submitting plagiarised assignments or representing another learner's work as your own.
• Engaging in disruptive, offensive, or abusive behaviour toward trainers or fellow learners.
• Using session time or MindverseAI resources for purposes unrelated to the training program.
• Misrepresenting your identity, qualifications, or professional background during enrollment or the internship process.

All content created and delivered by MindverseAI including but not limited to course curricula, lecture notes, slide decks, lab guides, project briefs, session recordings, video content, code examples, diagrams, and website content is the exclusive intellectual property of MindverseAI.

• Personal Use Only: Materials are licensed to enrolled learners for personal study purposes only, for the duration of their program and up to 30 days post-completion.
• No Redistribution: Materials may not be copied, reproduced, uploaded, shared publicly, sold, or used to create derivative works without MindverseAI's prior written consent.
• No Commercial Use: Learners may not use MindverseAI content to deliver their own training, tutorials, or commercial courses.
• Projects: While learners retain ownership of their own project work, any MindverseAI proprietary templates, frameworks, or base code used in projects remain the property of MindverseAI.

Unauthorised reproduction or distribution of MindverseAI content may result in legal action under applicable intellectual property laws.

MindverseAI provides career guidance and placement assistance as a supplementary service to eligible learners. This includes resume building support, LinkedIn profile guidance, mock interviews, and referrals to hiring networks.

Placement Support Eligibility

• Learner must have completed the training program with minimum 70% attendance.
• Learner must have submitted all projects and assignments.
• All fees must be cleared at the time of requesting placement support.
• Learner must have actively participated in mock interview and preparation sessions.

What Placement Support Includes

• Resume building and review sessions with trainer or career advisor.
• LinkedIn profile optimisation guidance.
• Mock technical and HR interview practice.
• Sharing learner profiles with relevant hiring contacts or partner networks (with learner consent).
• Job search strategy and application guidance.

Placement support does not include guaranteed job offers, guaranteed interview calls, or employment contracts. MindverseAI acts as a facilitator and not as a placement agency.

To the fullest extent permitted under applicable law, MindverseAI shall not be liable for:

• Any indirect, incidental, consequential, or punitive damages arising from your use of our training services or website.
• Loss of employment opportunities, salary loss, or professional setbacks allegedly connected to MindverseAI training or certifications.
• Technical issues including but not limited to internet disruptions, platform outages, or device compatibility problems during online sessions.
• Errors, inaccuracies, or outdated information in third-party tools, technologies, or software covered in the training curriculum.
• Any loss arising from unauthorised access to your account or learning materials due to your failure to maintain password security.

MindverseAI's total liability for any claim arising from its services shall not exceed the amount of fees paid by the learner for the specific program in question.

MindverseAI reserves the right to update or modify these Terms of Use at any time. Changes may be made to reflect updates in our services, programs, applicable laws, or business practices.

• Updated Terms will be published on this page with a revised "Last Updated" date.
• For material changes affecting active learners (e.g., fee policy, refund terms), we will communicate the update via email or WhatsApp with a minimum of 14 days' notice before the change takes effect.
• Continued use of MindverseAI services after the effective date of a revised Terms of Use constitutes acceptance of the updated terms.

These Terms of Use are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and applicable state laws of Rajasthan.

Dispute Resolution Process:

• Step 1 - Direct Resolution: In the event of a dispute, the learner should first contact MindverseAI directly at info@mindverseai.in or visit our office. Most concerns can be resolved through direct communication.
• Step 2 - Mediation: If direct resolution fails within 30 days, both parties agree to attempt resolution through a mutually agreed mediator before pursuing legal proceedings.
• Step 3 - Legal Jurisdiction: Any unresolved legal disputes shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.

If you have questions, concerns, or complaints regarding these Terms of Use, your enrollment, training experience, internship, or any service provided by MindverseAI, please reach out through the following channels:

• Email: info@mindverseai.in
• Phone / WhatsApp: +91 8107108740
• Office Address: F-5, F-6 4th Floor, Subh-Laxmi Tower, Central Spine, Vidhyadhar Nagar, Jaipur, Rajasthan - 302039
• Office Hours: Monday to Friday, 9:00 AM - 7:00 PM IST

We aim to acknowledge all grievances within 3 business days and resolve them within 15 business days. For complaints related to fee disputes or certifications, please provide your enrollment details and any supporting documentation.