Privacy Policy

MindverseAI ("we", "our", or "us") is an IT training and technology learning platform based in Jaipur, Rajasthan, India. We are committed to protecting the personal information of every learner, trainer, and visitor who interacts with our platform, website, and training programs.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the choices you have regarding your data. It applies to all services we offer - including classroom training, online resources, career support programs, internship programs, and this website.

By accessing our website at mindverseai.com or enrolling in any of our training programs, you acknowledge that you have read and understood this policy.

We collect two categories of information: information you provide directly, and information collected automatically when you use our platform.

Information you provide directly:

• Personal Identification: Full name, date of birth, gender (when provided for enrollment purposes).
• Contact Information: Email address, phone number, WhatsApp number, and residential address.
• Educational Background: Highest qualification, institution name, graduation year, and area of study.
• Professional Details: Current employment status, job title, organization name, and years of experience (for working professionals).
• Enrollment Information: Course or program selected, preferred batch timing, mode of training, and payment details.
• Identity Documents: Government-issued ID (Aadhar, PAN, or student ID) collected only where required for internship certification or placement process.
• Communication Data: Messages, queries, feedback, or complaints submitted via our contact forms, email, or WhatsApp.

Information collected automatically:

• Device & Browser Data: IP address, browser type and version, operating system, screen resolution.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URL, and exit pages.
• Cookie Data: Session cookies and preference cookies (see Section 6 for details).
• Location Data: Approximate geographic location derived from your IP address.

We use the information we collect only for legitimate purposes related to delivering our training services. Specifically, we use your data to:

• Process Enrollments: Confirm your registration, assign you to a batch, and provide access to course materials and resources.
• Deliver Training Services: Schedule sessions, share session links, distribute notes, assignments, and project materials.
• Send Important Notifications: Batch schedules, class reminders, rescheduling notices, and updates related to your program.
• Issue Certifications: Generate and issue training completion certificates or internship certificates using your name and program details.
• Career & Placement Support: Share your professional profile (with your consent) with relevant hiring partners or industry contacts.
• Communicate About Programs: Send information about upcoming batches, new courses, or relevant learning resources. You may opt out at any time.
• Improve Our Platform: Analyse anonymised usage data to improve website performance, course content, and the learning experience.
• Respond to Inquiries: Address questions, complaints, or support requests you submit via our contact channels.
• Legal Compliance: Maintain records required for regulatory, tax, and legal obligations as applicable under Indian law.

We do not share your personal information with third parties except in the following limited circumstances:

• With Your Consent: For placement or internship referrals, we share only the information you have explicitly agreed to share with hiring partners or organisations.
• Service Providers: We may share data with trusted service providers (e.g., payment gateways, SMS/email providers, cloud hosting) who assist in delivering our services. These providers are contractually bound to use data solely for the services they provide.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or a government authority as permitted under applicable Indian law (including the Information Technology Act, 2000).
• Business Transfer: In the event of a merger, acquisition, or restructuring of MindverseAI, your data may be transferred as part of that process. You will be notified of any such change.
• Protection of Rights: We may share information when necessary to protect the rights, property, or safety of MindverseAI, our learners, or the public.

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, loss, misuse, alteration, or disclosure.

Security measures we follow:

• Restricted access to personal data - only authorised team members process learner data.
• Secure storage of digital records using access-controlled systems.
• Payment transactions are handled through trusted, PCI-DSS compliant payment gateways. We do not store full card details on our systems.
• Regular review of data handling practices and access controls.

Data Retention: We retain your personal data for as long as required to deliver our services and meet legal obligations. Once no longer needed:

• Enrollment and training records are retained for a minimum of 3 years after program completion (for certificate validation purposes).
• Inquiry and contact data is retained for up to 12 months if no enrollment occurs.
• Payment records are retained as required under applicable tax and accounting regulations.

Our website uses cookies small text files stored on your device to improve your browsing experience and understand how visitors use our site.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality such as navigation and form submissions. These cannot be disabled.
• Preference Cookies: Remember your settings and preferences (e.g., language preference) for a better experience.
• Analytics Cookies: Collect anonymised data about how visitors use our website (page views, session duration, bounce rate) to help us improve content and performance.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We do not use cookies for behavioural advertising or tracking across other websites.

You have the following rights with respect to your personal data held by MindverseAI:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of any inaccurate or incomplete information in our records.
• Right to Deletion: Request deletion of your personal data, subject to our legal retention obligations (e.g., training records for certificate verification).
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time by contacting us or using the unsubscribe option in our messages.
• Right to Portability: Request a copy of your data in a structured, machine-readable format where technically feasible.
• Right to Raise Concerns: If you believe your data has been mishandled, you may raise a complaint with us directly. We will respond within 15 business days.

To exercise any of these rights, contact us at info@mindverseai.in with the subject line "Data Privacy Request". We may verify your identity before processing the request.

Our website may contain links to external websites, social media platforms (LinkedIn, Instagram, Facebook, YouTube), or third-party resources. These links are provided for convenience and informational purposes only.

MindverseAI does not control the content, privacy practices, or data collection activities of any third-party websites. We encourage you to review the privacy policy of any external site you visit. We are not responsible for the privacy or security practices of third-party platforms.

MindverseAI's training programs are designed for individuals who are 16 years of age or older. We do not knowingly collect personal information from children under the age of 16.

If you are a parent or guardian and believe your child has submitted personal information to us without your consent, please contact us at info@mindverseai.in and we will take prompt steps to remove such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made:

• The updated policy will be published on this page with a revised "Last Updated" date.
• Active learners will be notified via email or WhatsApp for significant changes.
• Continued use of our services after a policy update constitutes acceptance of the revised terms.

We recommend reviewing this page periodically. Previous versions of this policy are available on request.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through any of the following channels:

• Email: info@mindverseai.in
• Phone / WhatsApp: +91 8107108740
• Address: F-5, F-6 4th Floor, Subh-Laxmi Tower, Central Spine, Vidhyadhar Nagar, Jaipur, Rajasthan - 302039
• Office Hours: Monday to Friday, 9:00 AM - 7:00 PM IST

We aim to acknowledge all privacy-related queries within 3 business days and resolve them within 15 business days.